Shouldn't you be putting your information in the music-on-hold, rather than the queue announcement?
Matt wrote: > I am not aware of one. Why would you want your queue announcement > interupted? When we had our Nortel, I found that feature annoying > because people would be transfered to the agent half way through a > message. Confusing. I configured it to not break out of an annoucement. > > On 2/15/07, [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>* <[EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]>> wrote: > > Hello all, > > > > I've found another issue with the queue application. Assuming I've > configured a queue with a long periodic announcement and have two > queue members assigned. Both queue members are busy at a time, while > another caller is joining the queue. After a while the periodic > announcement is played back to the caller, in that case it takes > about 40 seconds to be played back. If then one of the two agents > becomes available, the call is unfortunately not routed to the > agent, until the playback of the announcement has finished. > > > > If you display the agent status and the queue to a supervisor he can > see that there are callers waiting up to 40 seconds, even if there > are available queue members. For inbound call centers tat is more > than suboptimal. Does anybody know if somebody already created a > patch to interrupt queue announcement when an agent becomes ready? > > > > Thanks and Regards > > > > Markus > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
