I did it really only for our use. Because we manage our queue members
solely through the manager interface, the implementation only works by
issuing a command while connected to the manager port.
The patch also adds 'Wrapuptime' as a return value to a queuestatus on
the management port and changes the manager interface to not log every
command received to the debug log unless the debug option is set.
The diff can be found at http://www.omnis.com/queueendwait.diff.
Matt wrote:
Where is this patch?
On 2/16/07, *James Fromm* <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>> wrote:
I patched 1.4.0 to add a command to the manager api in the queue
application to implement the end wrap-up time I was asking about. All
the command does is modify the 'lastcall' timestamp for the queue
member
by subtracting the value of the queue's defined wrapup time.
Andrew Kohlsmith wrote:
>>> On 2/15/07, Andrew Kohlsmith <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
>>> This is coming right out of left field, as I've never set up an
Asterisk
>>> queue
>>> or agent system, but is it possible to pause and unpause while
in the
>>> wrap-up
>>> time? What happens? Does the wrapup time go away then?
>>>
>>> Might be a counter-intuitive way around it if so...
>
>> On Thursday 15 February 2007 4:34 pm, Matt wrote:
>> I tried that. It didn't work :(
>
> What if we patched Asterisk to do just that? What could the
repercussions be?
> They're already pausing/unpausing, so having the wrapup time
auto-zero on
> unpause seems a non-issue...
>
> -A.
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