I have setup an asterisk based phone system using snom-320 (SIP based) phones.
I would like to change what seems to be the default procedure for an attended call transfer. Right now, the phone user places the call on hold, calls the extension using a "extension" button on the phone, speaks with the call recipient , and presses transfer to transfer the held call. The users would like to press transfer, call the extension using a "extension" button on the phone, speak to the recipient, then hangup to complete the call. Can you give me a suggestion as to how to do this. Thank you, Michael Boers Michael Scott Technology
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