We do the same thing only we use ringinuse=no and autopause=yes for the
queue. With autopause, if the agent is busy their interface in the
queue gets paused. Setting call-limit for the SIP interface is the only
way to make ringinuse=no work.
Eric "ManxPower" Wieling wrote:
James Fromm wrote:
There is an issue when using call-limit for a SIP interface in
sip.conf. The call count does not properly reset when some calls
end. The problem happens regardless of which side of the connection
ends the call. It happens on all calls including calls from SIP
interface to SIP interface (with no reinvite) within the same Asterisk
server. I have not been able to determine a definite pattern. I can
call from one interface to another 50 times before it happens and
sometimes it happens after only 2 calls.
We have to enable call-limit for our customer service queue agents so
that the ringinuse option in queues.conf will work properly.
Has anyone else seen this issue? Any ideas?
This doesn't really help you, but might help others when deciding how to
design their Asterisk system. On our phones we set call waiting off and
each line appearance registers as a separate SIP user. This avoids all
this silliness with call limits, group limits, etc. This also allows us
total control about which call appearance a call shows up on, roll over
and hunting features, etc. It does require a little more work in the
dialplan, but for our needs it is well worth it.
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