Yeah but I think the caller ID issue still remains. Bill
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Eric "ManxPower" Wieling Sent: Friday, February 23, 2007 11:58 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Polycom SIP 501 Transfer Question In later 1.6.x firmwares there is a config option for allow transfer on proceeding that basically allows you to do a blind transfer by just hitting the transfer key again rather than having to select Blind. Shawn Kelley wrote: > I know this is not a Polycom support forum, but I also know there are a lot > of you with a great deal of Polycom experience. > > Is there anyway to remove the "Attended Transfer" but keep the "Blind > transfer"? Or better yet, just swap the two soft buttons locations? > > I know you can remap the "Hard" buttons, but what about the soft buttons? > > > The reason I need this is my users can't get it through their head that they > need to "announce" the call if they use the "normal" aka Attended transfer > before the press the transfer button again to complete it. > I know if they would just use the Blind transfer we would have no problems, > but since the Blind transfer is on the second set of screen soft buttons > they aren't smart enough to find it I guess. > The problem with them using Attended Transfer is CallerID shows up as > theirs, when in reality they have already press the transfer button a second > time. We then don't answer the phone professionally since we think that it > is our employee calling us. _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
