Thanks Steve ... I'll try it out ...
-------------- Original message ---------------------- From: Steve Edwards <[EMAIL PROTECTED]> > On Sun, 11 Mar 2007, [EMAIL PROTECTED] wrote: > > > I hope I get your help for this problem ... at least point me through > > the right direction .... > > > > I configured a queue that when the people are tired of waiting they can > > press 1 and I direct them to voicemail ... but I'd like to make a > > callback solution at this point, because during busy hours it is hard to > > check the voicemail ... > > > > I'd like to make my system to call back this person and connect to one > > of my agents ... but I wish to have some requirements ... > > > > 1. I'd like to connect to one of my agents first ... > > > > 2. I'd like to setup some time before the call is placed ... To give > > time to my agents answer the persons that are already waiting on the > > queue ... > > > > 3. And I need to make this call to be repeated if not answered by the > > person .... > > > > I know that I can implement callback using .call files but I would need > > to connect to the person first, right ? If I do that way, the person > > would still have to wait to be answered by one agent ... > > Put the agent in the "channel" statement and then use the "application" > statement to invoke dial or send the agent to an extension to dial the > customer. Then, use "touch" to set the execution time before moving the > call file to the outgoing directory. > > Thanks in advance, > ------------------------------------------------------------------------ > Steve Edwards [EMAIL PROTECTED] Voice: +1-760-468-3867 PST > Newline Fax: +1-760-731-3000 > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
