On Sat, Mar 24, 2007 at 12:13:25PM -0700, Martin Joseph wrote: > On 2007-03-23 14:37:18 -0700, "Tom Lynn" <[EMAIL PROTECTED]> said: > > > > > > >Now I know where they've been spending my remaining balance... > > I still use Sellvoip as my primary terminator, and have found the call > quality to be superior to any other ITSP from my location (Seattle). > > I agree completely that there is no support from this company, which is > a major issue if you are trying to support other customers. > > Still, I remain a happy customer of sellvoip, with Teliax and Nufone > configured as backups... > > I wouldn't expect a refund for cancellation of prepaid phone usage, > does the original agreement you have with then suggest that they owe > you a refund?
Sure, if you had a bunch of DIDs with them, and you sent in requests to cancel them and they never acted on them and kept billing until your accounts ran out of money. Or if due to a bug, they started billing another customer's calls to you, quickly depleting your account and giving you access to that other customer's private CDR data, and they never answered any tickets, calls or emails about the matter for days. Yes, I could see wanting a refund. The "good call quality and no customer service" routine seems good, until something goes wrong and you have no idea when they will fix it. You can use backup providers for termination, but not origination. _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
