Mike,
Got off the phone with Polycom on this .... I have the same problem
with my new 601 phone here (haven't seen the problem on the 650).
I'm trying to find answers and Polycom's only got one reported case
of this (which I find bazaar, but whatever). The problem was
resolved, the problem was the user was using 1.6.5 configuration
files with the 2.x firmware. Once the user put the config files that
are sent with the firmware, problem went away.
I cannot stress this enough, as minuet or insignificant a change may
appear in the configuration files, or as similar as they look, use
the ones provided with the firmware!
Now, I'm not sure if we've done this ourselves, but I'm having one of
our support guys today looking at it and getting new configuration
files into our phones. I'll see if that resolves the problem or not.
I may not have an answer back until Friday or Monday, but if any of
you guys experiencing this issue want to try as well, be my guess.
Mentioning this now only because this is the information that came
from Polycom support as a resolved problem.
Jessee Holmes
Atacomm / Ataractic Corporation
www.atacomm.com
V: 1-877-700-VOIP
[EMAIL PROTECTED]
Looking for voice over IP products? Visit our VoIP store at http://
voipstore.atacomm.com/
On Apr 12, 2007, at 10:37 AM, Mike wrote:
I found *something*. I've gone into my CPU graph (on the phone, in
status - diagnostic). Two phones, one running 1.6.7 and one
running 2.1.0, both on the same Hub, with the same general
configuration (different SIP registration, and each using it's
version-specific sip.cfg file).
The pre-2.x phone is running with CPU load approaching 0% (0%-7%).
The 2.x phone has tons of spikes in the 100% range.
What could be causing this? Where do I start looking?
Mike
From: [EMAIL PROTECTED] [mailto:asterisk-
[EMAIL PROTECTED] On Behalf Of Jason Fuermann
Sent: Thursday, April 12, 2007 10:19
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Polycom 501 issue with latest
firmware: sluggishkeys
also I've seen that not having the correct version of sip.cfg and
phone1.cfg could cause weird problems. Make sure you are using the
ones that came with the firmware.
Mike wrote:
Exactly. It's a weird issue, and I can't imagine what the problem
is,
except maybe for bad phones (but then again, why would the phones
be only
bad with 2.x?)
Unless....I have bootrom 3.2.2.0019. Is that what people running
thelatest
have?
Mike
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Jerry Jones
Sent: Thursday, April 12, 2007 00:28
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Polycom 501 issue with latest firmware:
sluggish keys
It has nothing to do with actually dialing. Even trying to press
end call or
the speakerphone button does not work at times.
Have tried removing side cars etc, but definately seems to be a
bug in the
2.x code stream.
On Apr 11, 2007, at 5:37 PM, Eric ManxPower Wieling wrote:
Jim King wrote:
I've seen an issue like this from time to time on 601s, even
with the
latest firmware. Not just the softkeys, but also the dial
keys. The
phones seem to "run slow" sometimes, failing to respond to a key
press right away but getting to it eventually. It usually
clears up
after a few seconds.
Also, I've noticed that the 601s sometimes ignore key presses
altogether, just as you describe.
I have not yet found a solution for this problem...
Try setting this in sip.cfg: dialplan.impossibleMatchHandling="1"
I suspect it is either 0 or 2 now.
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