Hi All,
Customer is requesting 1 incoming toll free #, that dial out to 4
different terminating numbers, not ring all at once but ring #1, then
#2, then #3, then #4, then back to #1 consecutively on inbound calls,
regardless if someone is on #1. So this is not like a hunt group,
more like an agent queue set with a round-robin sequence.
I know agents can do this, not too familiar with agents though. Any
ideas on doing an inbound call 'group count' or using agents assigned
to dial out instead of ring a SIP extension?
Thanks.
JR
Do you want this to be that if #1 dosent pick up after x amount of time then
to go to #2 or if last call was at #2 then to now call #3 ?
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