I was wanting to automate entirely a blind transfer. We are not yet
using a powerdialler, so when we hit an answermachine we have to
manually leave a message.
In order to make this a little quicker, I want to leave a standard
message on the answermachine.
attempt #1. Use the blind transfer feature.
set blind transfer to be "**".
extension 22 is exten 22 => Goto (leavemessage,answermachine,1)
during the call, agent presses "**". Asterisk says "transfer". Agent
enters "22#". Call is transferred to extension 22. A Standard Message is
left.
cool.
Agents say "We always have to xfer to extension 22. Can't you automate
that?"
attempt #2. Use the features application map
doxfer => **,caller,goto,leavemessage|answermachine|1
during the call, agent presses "**". CLI says
Feature Found: doxfer exten: answermachine
-- Goto (leavemessage,answermachine,1)
but nothing happens. I've tried it with **,callee as well.
Anyone been able to automate this type of thing ?
Julian
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