An open source queue log analyzer that we find useful... http://www.micpc.com/qloganalyzer/ in combination with CDR analysis... http://www.areski.net/asterisk-stat-v2/about.php
regards, Drew Rilawich Ango wrote:
HI all, I have a queue say 5000 and there are 10 member in the queue. When there is a call to the queue, the members will ring according to the defined strategy. In day end, I have to create a report about the queue and its member. But I found that it is very difficult to find the relation for the call to queue and the member who pick the call in CDR. Say, caller A calls the queue, queue member 9 pick the call. I want to know the caller A waiting time, conversion time for Caller A and member 9. Such relationship is very difficult to find in CDR. Anyone have such experience and how can I get such information? ango
-- Drew Gibson Systems Administrator OANDA Corporation www.oanda.com _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
