Stephen Bosch wrote:
Suity Zsolt wrote:
Hi everyone,
I'm in trouble with queue.
There are a little local radio station with one studio and we have to
switch queued callers to the live program. Everything works fine
(counting callers, periodic announcements), but while the announcement
is played for 'firs in line' caller, studio gets a free line out not the
caller.
Is the phone ringing when they pick up?
The phone stops ringing while announcement plays, even if timeout is not
reached.
If it's not ringing, the call is not being distributed to your agent.
I'm new in asterisk world, is it a config problem?
Thank you!
--
Suich
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