Why don't you simply "pause" them when they are unavailable?
l.
In data Thu, 19 Apr 2007 14:33:52 +0200, Arun Kumar <[EMAIL PROTECTED]>
ha scritto:
Hi
I've configured the queue on my asterisk box and everything is working
fine.
In my queue I've 3 agents logged in the queue. When call comes they are
able
to receive the calls without any problem. But some time they are on break
and there extension rings and no one is there to answer the call (we
don't
want them to log off from the queue) but we have one normal user in the
same
asterisk box registered so I want he dial some thing from his phone and
that
call should come to that normal user. Please advice.
thanks
arun
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