Darryl: Correct, and this is a common mis-conception among
people that use queues, especially ring-all.
We plan on having huntgroups in replacement for queues
that dont actually want responsible agents to login and whatnot,
but rather to just be called when one comes in.
-brandon
Darryl Dunkin wrote:
Not only that, are the phones logged into the agents?
The agents are most likely statically assigned but need to be logged
into. This can be confusing. I use AddQueueMember/RemoveQueueMember for
the phones themselves skipping the agents.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of bkruse
Sent: Friday, April 20, 2007 15:43
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Queue problems
Are your agents logged into the queue?
-brandon
Tim Verscheure wrote:
Hi,
I've been configuring AsteriskNOW from the GUI but could it be that
the GUI isn't working properly? because when I make a queue and add a
few agents, and when I call the queue none of the phones ring. The
queue is also configured at "Ringall"
I checked the queues.conf file and the settings matched. I also
noticed that the agents I made in the GUI, that they were not written
away in agents.conf file, so I've added them there but still no
results...
any suggestions?
Tim
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