well more indeep the actual process is myparser a php script connected "telnet" to aah manager get and parse events it grab cid from manager event (incoming call) it passes cid to a legacy visual basic app that query a db on ibm as/400 the query return info about customer's status and opened tickets now it should instruct asterisk to send the call to the right operator, because at the moment I'm not able to do it i do: the call get dispatched "Normal way" i wait the call ends, the php parser inform another (master vb app) that open a pop-up on the pc of the operator that processed the call and update the customer'ts ticket
what i would like is to dispatch the call to a specific operator eg the "preferred" customer's operator. thanks to Brad. ciao! 2007/4/26, adriano ghezzi <[EMAIL PROTECTED]>:
Hy all need to preprocess 1) incoming call get caller id lookup some info in my db, 2) based on the result dispatch the call to the right operator step 1 is ok I developped a small .php script that connect manager and parse events, now I have to tell AAH do dispatch call to the right operator questions 1) is this the right practice ? 2) where to find a complete manager api reference, (to buy too) note that there is a legacy application that query the db actually php script send the request to this app and wait for response I'm a programmer at very first installation of AAH , just testing capabilities thanks in advance for any help and suggestion.
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