I just wanted to say, that I patched the code like I wrote below, and it works. When all the operators are busy, then it drops to priority + 101. If that would break something please write me ASAP ;)
Philipp von Klitzing wrote:
Hi!what would callers get when the queue is full? that is still not such a good solution as there may be a variable number of operators.
but when both Agents are busy then still the called party does not get a busy signal.
What I`d want is when both Agents are busy that the caller gets a busy, not the long tones, like the phone is ringing, but nobody answers it ( this is how this works now)
Any Ideas?
Method 1: Configure the queue to only take two callers
Method 2: Don't use queues at all and instead use a simple Dial() in extensions.conf where you dial both agents extensions likeOperators have a wrapup to do and such.
exten => 1000,1,Dial(SIP/john&SIP/mary) exten => 1000,2, ... unavailable ... exten => 1000,102, ... busy ...
I`ve looked at the source of app_dial. and app_queue.c, and I found such a piece of code in app_dial.c:
if (found < 0) {
if (numlines == numbusies) {
if (option_verbose > 2)
ast_verbose( VERBOSE_PREFIX_2 "Everyone
is busy at this time\n");
/* See if there is a special busy message */
if (ast_exists_extension(in, in->context, in->exten, in->priority + 101, in->callerid))
in->priority+=100;
} else {
if (option_verbose > 2)
ast_verbose( VERBOSE_PREFIX_2 "No one is available to answer at this time\n");
}
*to = 0;
notice the part about priority, there is an almost identical code in app_queue.c:
if (found < 0) {
if (numlines == numbusies) {
ast_log(LOG_DEBUG, "Everyone is busy at this time\n");
} else {
ast_log(LOG_NOTICE, "No one is answered queue %s\n", queue);
}
*to = 0;
almost the same without the part:
/* See if there is a special busy message */
if (ast_exists_extension(in, in->context, in->exten, in->priority + 101, in->callerid))
in->priority+=100;
would it work if I merged them and code in app_queue.c looke like:
if (found < 0) {
if (numlines == numbusies) {
ast_log(LOG_DEBUG, "Everyone is busy at this time\n");
/* See if there is a special busy message */
if (ast_exists_extension(in, in->context, in->exten, in->priority + 101, in->callerid))
in->priority+=100;
} else {
ast_log(LOG_NOTICE, "No one is answered queue %s\n", queue);
}
*to = 0;
this is a production system and it better to know before I go in with hacked code.
This would be a very good functionality, I can setup a prompt, like "all operators are busy" and such.
thanks
Cheers, Philipp
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Anton Yurchenko<[EMAIL PROTECTED]> Digital Generation
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