On Wednesday 02 May 2007 3:04 pm, Goke Aruna wrote:
I have a set up that answer my customer. and its working well,
however, the number of call to technical dept is what i want to reduce.
I want all call to get to voice prompt except that that enter when
minutes is 15, 30, 45, 60(in multiples of 15 minutes).
So YOU're the guy who makes the calls to tech support so hideous!!
how can i achieve this and what application can i use to get this done.
GotoIfTime can help you here, but it'll be a little messy:
exten => 1,1,GotoIfTime(0:01-0:14|*|*|*?toobad)
exten => 1,n,GotoIfTime(0:16-0:29|*|*|*?toobad)
exten => 1,n,GotoIfTime(0:31-0:44|*|*|*?toobad)
exten => 1,n,GotoIfTime(0:46-0:59|*|*|*?toobad)
exten => 1,1,GotoIfTime(1:01-1:14|*|*|*?toobad)
exten => 1,n,GotoIfTime(1:16-1:29|*|*|*?toobad)
exten => 1,n,GotoIfTime(1:31-1:44|*|*|*?toobad)
exten => 1,n,GotoIfTime(1:46-1:59|*|*|*?toobad)
...
exten => 1,1,GotoIfTime(23:01-23:14|*|*|*?toobad)
exten => 1,n,GotoIfTime(23:16-23:29|*|*|*?toobad)
exten => 1,n,GotoIfTime(23:31-23:44|*|*|*?toobad)
exten => 1,n,GotoIfTime(23:46-23:59|*|*|*?toobad)
exten => 1,n,Dial(SIP/techsupport)
exten => 1,n,GotoIf($[${DIALSTATUS} = BUSY]?toobad)
exten => 1,n,Hangup
exten => 1,n(toobad),VoiceMail([EMAIL PROTECTED])
Very messy. Alternatively:
exten => 1,1,GotoIfTime(0:00-0:00|*|*|*?woohoo)
exten => 1,n,GotoIfTime(0:15-0:15|*|*|*?woohoo)
exten => 1,n,GotoIfTime(0:30-0:30|*|*|*?woohoo)
exten => 1,n,GotoIfTime(0:45-0:45|*|*|*?woohoo)
...
exten => 1,n,GotoIfTime(23:00-23:00|*|*|*?woohoo)
exten => 1,n,GotoIfTime(23:15-23:15|*|*|*?woohoo)
exten => 1,n,GotoIfTime(23:30-23:30|*|*|*?woohoo)
exten => 1,n,GotoIfTime(23:45-23:45|*|*|*?woohoo)
exten => 1,n,VoiceMail([EMAIL PROTECTED])
exten => 1,n,Hangup
exten => 1,n(woohoo),Dial(SIP/techsupport)
...
Pretty much equally messy.
Both of these examples assume you want to allow calls for a minute every
quarter hour 24 hours a day, quite possibly to match policies on most vendors
which claim they offer 24-hour tech support but implement similar
dialplans. :-)
Honestly though this is a strange request... Why bother offering tech support
if you are only allowing calls for 1 minute every 15 minutes? Why not be
honest about it and do this:
exten => 1,1,Playback(sorry-we-dont-offer-support)
exten => 1,n,Wait(30)
exten => 1,n,Hangup
??
-A.
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