Sounds like wrong type of dtmf signaling if you are using a SIP phone. 
Check the settings fordtmfmode in sip.conf.
dtmfmode        =       rfc2833         ; Choices are inband, rfc2833, or info
your choice might not have been right ;-)

If your phones uses ZAP try 
relaxdtmf=yes


Frank Gorgas-Waller
Explido Software USA Inc.
Phone +1-863-248-1195  &  Fax +1-863-248-1155
EMail  [EMAIL PROTECTED]  &  ICQ 7733546
--QQ-------------------------------------------------------------
We teach penguin to fly http://www.explido.us


> hi,
>   I am trying to check my voice mail on a new asterisk instalation.
> 
> I get the standard  voicemail menu,  but when I press any button , it
> does not accept the option. It keeps  repeating the menu and then
> exits ...
> 
> Any suggestions ?
> thanks and  regards
> Anand

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