is there a way for app queue to put into CDR statistics that would indicate how long the user had waited in the queue?
and is there a way to make app queue to first try to ring the agents and start music on hold only when they are all talking to other callers?


right now I have it like this

exten => 101, 1, Answer
exten => 101, 2, Queue( phila)

the line is answered and musiconhold plays.

thanks

--

Anton Yurchenko<[EMAIL PROTECTED]>
Digital Generation


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