That's exactly what is happening. The *caller* is hitting #0 and transferring the *agent* (my operator) to the new number. I don't have the 'T' flag set [exten => s,n,Queue(queue-answer|t|||20)], so I was led to assume that the caller could not transfer. Am I wrong?
Jay Wes Baehr wrote: > It sounds more like the agents are making the transfers... > > If a caller were to transfer a call (#0 1555-555-1212), they would be > transferring the AGENT to the that number, not themselves! > > Either way, the caller SHOULD be disconnected after the transfer. (Or > perhaps leaked somewhere else into the dialplan they shouldn't be going, > which lets them dial out long-distance.) > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Mojo with > Horan & Company, LLC > Sent: Thursday, June 21, 2007 6:27 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Blind xfer issue -- URGENT! > > Use the "dialplan show" CLI command ("show dialplan" in 1.2) to show > you exactly what asterisk has picked up, and scan it for aforementioned > leaks. > > Rizwan Hisham wrote: >> Then i think u should use Atis's idea of using transfer_context >> variable.......you should set it inside your dialplan and it should be >> the first thing you do in your dialplan. >> >> Are you sure there is no leak in your dialplan, because asterisk cant >> transfer your caller to an extension it cant find. There must be leak, >> check if you are using any wrong extension patterns like _XXX. or >> something like that. >> >> On 6/19/07, *Jay Moore* <[EMAIL PROTECTED] >> <mailto:[EMAIL PROTECTED]>> wrote: >> >> The way I have my dialplan set up, the callers shouldn't be able to > make >> any outgoing calls. >> >> Incoming calls come down my T1: >> {zapata.conf} >> ; T1 >> group=1 >> context=incoming_t1 >> signalling=em_w >> channel => 1-24 >> >> Which puts them into the 'incoming_t1' context: >> {extensions.conf} >> [incoming_t1] >> #include callcenter/extension_ans.conf >> include => answering-service >> >> Which includes my callcenter answering service extensions conf file > and >> includes the 'answering-service' context: >> >> {callcenter/extension_ans.conf} >> [answering-service] >> ; Catch all extensions >> exten => _X.,1,Set(account=${EXTEN}) >> exten => _X.,n,AGI(get_cid.php) >> exten => _X.,n,Set(CALLERID(all)=${cid}<${account}>) >> exten => _X.,n,Set(context=COM) >> exten => _X.,n,Set(type=INC) >> exten => _X.,n,Set(from=${account}) >> exten => _X.,n,Set(to=COM) >> exten => _X.,n,AGI(create_filename.php) >> exten => _X.,n,Set(MONITOR_FILENAME=${filename}) >> exten => _X.,n,Goto(queue-answer,s,1) >> >> Which then parses all incoming calls (you can see the rest of the >> dialplan in my previous message). >> >> I'm not sure what I'm doing wrong. It seems to me I'm doing > everything >> properly. Callers should not be able to transfer (no 'T' in the > Queue() >> command), and they should not be able to dial any extension. >> >> I'm completely lost here. >> >> Jay >> >> Rizwan Hisham wrote: >> > I dont know how to solve your transfer problem, but i have an >> idea which >> > you >> > can use to overcome this abnormality. >> > >> > You should restrict the callers with context which includes only >> your local >> > office extensions. >> > >> > I assume all your incoming calls fall in [default] context. what >> you should >> > do is: >> > >> > [default] >> > include=> localext >> > exten=> _X.,1,Noop("Incoming call received") >> > >> > [localext] >> > *****This context should include all your office extensions****** >> > >> > This way, caller can only transfer himself within your office >> extensions. >> > I hope you get my point >> >> _______________________________________________ >> --Bandwidth and Colocation provided by Easynews.com >> <http://Easynews.com> -- >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> >> >> >> >> -- >> Rizwan Hisham >> Software Engineer >> AXVOICE Inc. >> www.axvoice.com <http://www.axvoice.com> >> >> >> ------------------------------------------------------------------------ >> >> _______________________________________________ >> --Bandwidth and Colocation provided by Easynews.com -- >> >> asterisk-users mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
