Hello, We use MS Access 2000 (I know, we're migrating away from it) as an application to automatically dial phone numbers. The old phone system we have allowed the call representative using the application to take their phone off hook, push a button in the app, and the app would send the phone number to the phone system and dial the number. We are moving to Asterisk for our main phone system. A middleware program has been written to watch for dial events in a database, then the program calls the Zap station the call rep is at using the manager interface.
Is there a better way to do this? The complaint we are getting now is the call rep doesn't want their phone to ring when making a call. Can the manager interface give a phone number to dial on an off hook Zap line? Thanks! -- Jason Martin Metrix Matrix, Inc. 785 Elmgrove Road, Building 1, Rochester, NY 14624 Office: 888-865-0065 Ext. 202 Mobile: (585) 721-8679 _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
