On Thu, 2007-07-12 at 15:03 -0300, equis software wrote:
> I try setting joinempty=strict, but if there are all agent busy
> answering a call, i need that the queue reject new callers until one
> of the agents ends their calls.
>
> Example:
> Agent1 on call
> Agent2 on call
>
> When one call arrive, the queue reject the call.
> I don´t want to have callers waiting in the queue.
> Thanks!
>
>
Than why have a queue at all? The function of a queue is to have more
callers than agents. You can set the parameter maxlimit=2 on the queue
so if you only have two agents it will not allow any more caller to join
the queue. Again, this defeats the purpose of a queue.> -- Telecomunicaciones Abiertas de México S.A. de C.V. Carlos Chávez Prats Director de Tecnología +52-55-91169161 ext 2001
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