This may not be the best solution for you, but it's the only one I can speak for. We use QueueMetrics for our queue information and reporting. There is a small cost for it, but it is worth every penny.
On 7/26/07, Jay Moore <[EMAIL PROTECTED]> wrote: > Greetings, list! > > My boss would like some statistics on how many calls are answered out of > specific queues during a given time period, and I'm not sure how exactly > to obtain those stats. Here's how our queue system works. > > 1) Call comes in and enters our 'ring' queue where the phones ring for > 15 seconds (caller hears the standard ring tone). > > 2) After 15 seconds, the caller falls into our 'music on hold' queue, a > message is played and the caller hears our music on hold while the > phones are rung again. > > 3) After 30 seconds, if the caller is still in our 'moh' queue, they > drop out of queue and immediately re-enter the 'moh' queue again until > the call is answered or the caller hangs up. > > How can I find out how many calls are answered out of each queue during > certain times (1st shift, 2nd shift, etc...)? Also, I'm curious how I > can track how many times a call repeats the 'moh' queue. > > Thanks in advance, > Jay > > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
