Hi -
I have a queue setup with 4 agents. The people working the queue
tell me that when a new call goes into the queue, both the agent and
the caller hear a tone. These are static agents - could it be
ringing the line again, even though the agent is on a call? We are
using GXP2000's with only 1 line programmed in.
thanks
Todd
queue.conf
> [601]
> announce-frequency=0
> monitor-format=wav
> monitor-join=yes
> music=default
> queue-callswaiting=
> queue-thankyou=queue-thankyou
> queue-thereare=
> queue-youarenext=
> retry=5
> rtone=0
> strategy=ringall
> timeout=15
> wrapuptime=1
> leavewhenempty=no
> eventwhencalled=no
> joinempty=Yes
> context=
> maxlen=0
> announce-holdtime=no
> eventmemberstatus=no
> member=Local/[EMAIL PROTECTED]/n,0
> member=Local/[EMAIL PROTECTED]/n,0
> member=Local/[EMAIL PROTECTED]/n,0
> member=Local/[EMAIL PROTECTED]/n,0
> member=Local/[EMAIL PROTECTED]/n,0
>
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