Michiel Betel wrote:just use multiple queues, with varying timeouts (yes you need to add 'one' of the mod's with queuetimeout patch.
Anton,It does adds an abiliti to make an announcment to a user once they are in queue, but no this behaviour with cheking if all operators are busy or not. Thank you
Take a look at the latest version of the patch in:
http://bugs.digium.com/bug_view_advanced_page.php?bug_id=0000214
Good luck! Michiel
Anton Yurchenko wrote:
Hello,
is there a way to make app queue to first try to ring the agents and start music on hold only when they are all talking to other callers?
So when the caller calls, and there are free operators he hears ringing, and * is not picking up until call is answere, or specified timeout.
And if the caller calls , and there are no free operators , some message like "please wait for next avalable operator" and them the music on hold start.
thanks
example: call comes in, passed to queue, (applied queuetimeout mod), set to 2 seconds (that's enough time to check 'logged in' agents, increase for the 'callback' agents), call is shoved back into dialplan, playback(please-hold-for-agent), toss in next queue, with say a queuetimeout set to 30 (or 60 or MORE) seconds, and so on
playing your 'please wait for an available operator' on queuetimeout,
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