Kevin P. Fleming wrote: > David Gomillion wrote: > >> Last I checked, the replacement with the new firmware is only for those >> who bought the card in the last year (i.e. the card is still under >> warranty). Those of us who were early adopters cannot enjoy the >> improvements of the upgraded firmware without buying all new cards. > > The standard warranty on our cards is two years, and from what I > remember (but I am software geek so I could easily be wrong) the
Dang! One of mine (TE410P) is 2.5 years ... but the other one (TE405P) is definitely younger than that. /me is going to contact the RMA department tomorrow ... Thanks for the info. > firmware upgrades are free within the warranty period, not including > shipping costs. > > To answer Steve and the other posters: normally what happens in a > cross-ship firmware upgrade situation is that we send you a card (from > our RMA stock) with v2 firmware on it, and you send your card back to > us. When your card arrives, we verify that it works, is under warranty, > upgrade it to v2 firmware, and put it into our RMA stock. You only ever > swap cards once (you don't get your original card back unless you really > want it). > > If you have contacted our RMA department in the past and not gotten an > adequate response, I would encourage you to try again. In the past few > months we have begun using SalesForce to track incoming customer > requests and I'm pretty confident every request now gets a response as > it should <G> > _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users