We've had the service for a week or two. This is a new office for us and it's not staffed yet. There have been some annoying installation and configuration issues, but they worked with us to resolve them quickly. The setup was not perfect, but if we had been using BellSouth of one of the "big guys" we would not have had any of those issues resolved by now.
When we added two additional channels for our PRI a couple of days after it was turned up someone didn't map the channels in the local Adtran unit and so those channels did not work. Took 24 hours to resolve. Since the office is not staffed we did NOT push for a fast fix. They took about 24 hours from the time we placed the order for additional channels until they turned them up, then an additional 24 hrs to fix the maping problem. When I've dealt with RBOCS they spent at least two days just blaiming our equipment before they even tried to fix the problem, and that was with us ecsalating the issue with them.
I've been very happy with i-55.net. Granted, they REALLY want to contract for our other current offices so they are treating us well, but I don't thing that is the major reason for our good support and service. They were priced less that most of the other companies I've worked with.
John Todd wrote:
At 8:15 PM -0500 12/4/03, Jim Flagg wrote:
----- Original Message -----
From: "Walker Haddock" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, December 04, 2003 7:54 PM
Subject: Re: [Asterisk-Users] Channelbank Recomendation and GS102 question
We have an installation with 9 inbound voice channels (one is the fax) and 768K data. It is a Hybrid PRI. It terminates into a
T100P. It is working great! The >cost was better than the POTS plus data.
Can I ask what Telephone/Internet service provider you are getting this from?
Does anybody else have a setup like this?
Very interesting. I've had now two fights with providers (Verizon and SBC) who would not offer such a service, claiming that it was "impossible" to hybridize a PRI. I think that's a great offering, and of course, it is possible, and especially appealing for Asterisk users.
I, too, would be interested in hearing from what vendor you are getting such a service.
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