Steve / Eric When configuring the queue I tested works fine but one issue. My agent auto logs off after I am done with the call. I tried ignoring that option in agents.conf no luck....Also the below with the Answer line does not work either...still stays on and ring about 1:15 secs then goes to voicemail....
Otis Eric "ManxPower" Wieling wrote: > Steve Totaro wrote: > >> Steve Totaro wrote: >> >>> Eric "ManxPower" Wieling wrote: >>> >>> >>>> Steve Totaro wrote: >>>> >>>> >>>> >>>>> OCOSA ListAcct wrote: >>>>> >>>>> >>>>> >>>>>> I apologize if this question has already been answered / asked. I was >>>>>> searching on Google and nothing I do will work. All that happens is that >>>>>> the phones ring for 00:01:15 then voicemail kicks in. >>>>>> >>>>>> My goal here is to let the phones ring and ring until someone is not >>>>>> busy. I think 20000 secs is long enough. >>>>>> >>>>>> Here is how the dial plan is setup >>>>>> >>>>>> exten=>5,1,StartMusicOnHold >>>>>> exten=>5,2,Dial(SIP/support&SIP/support2,20000,tr) >>>>>> exten=>5,3,VoiceMail([EMAIL PROTECTED]) >>>>>> exten=>5,4,PlayBack(vm-goodbye) >>>>>> exten=>5,5,HangUp() >>>>>> exten=>1222,1,VoiceMailMain([EMAIL PROTECTED]) >>>>>> >>>>>> Any help is appreciated.... >>>>>> >>>>>> Otis >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>> Easiest way to solve your problem is to implement a support queue. >>>>> >>>>> >>>>> >>>> Queues in Asterisk are horrid little creatures. >>>> >>>> Many SIP phones and ITSPs will disconnect the call if the destination >>>> rings for a long time. >>>> >>>> Put an Answer as your first priority, this should fix your problem. >>>> >>>> >>>> >>>> >>> That is an odd statement about queues. I ran a call center handling >>> over 15,000 calls a day using Asterisk and queues. No real problems. >>> >>> Please qualify your completely abstract statement, "Queues in Asterisk >>> are horrid little creatures." Statements like this are completely non >>> productive to anyone. >>> >>> Thanks, >>> Steve >>> >>> >>> >> Sorry to reply to my own post but for clarification, we had four >> queues. English sales, English support, Spanish sales, Spanish Support. >> >> At peek times, we would have 200-300 agents logged in and 600 or so >> callers. This was usually when our ads were running during Jerry >> Springer or Judge Judy. >> >> I think his two agent single queue would work just fine. Add >> Queuemetrics which is free (I believe) for five or less agents and then >> you can actually get some reporting on how your support role is handled. >> > > > In your situation it seems that queues work well for you. When you have > dedicated agents answering calls full time queues work well. > > In non-call shops people forget to log out of the queue, are away from > their desk often, and otherwise just screw up many of the assumptions > that the Asterisk queue system makes. This is in addition to the > learning curve. > > For a low number of calls and/or non-dedicated agents, a little bit of > dialplan logic can do everything someone needs with something that is > massively more flexible. > > > > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
