Anselm Martin Hoffmeister wrote: > Am Mittwoch, den 15.08.2007, 10:14 -0400 schrieb Lee Jenkins: >> Hi everyone, >> >> I have been dealing with a certain issue with a particular customer site >> for months now. The problem occurs when there is an error with caller >> id as shown in the following: >> >> WARNING[16036]: chan_zap.c:6309 ss_thread: CallerID returned with error >> on channel 'Zap/3-1' >> >> When this happens, it appears that the call still goes through as I can >> see the caller still navigating through the systems menus and dialplan >> by watching the CLI. >> >> The problem however is manifested with polycom 301's that are setup with >> the system. When a call comes in after receiving that particular caller >> id error, the polycoms, which are on a group ring by the way, will all >> ring but you cannot pickup the call. The Answer|Reject soft buttons >> display, but only the reject button works. Pressing the Answer button >> or picking up the handset does nothing. > > To me this looks like a firmware problem in your phones. Perhaps a > firmware update could fix this. However - as it looks to me - the > firmware chokes on some CALLERID strings, not on others. What is the > caller id that is displayed in the error case? Perhaps you could get > around by having a dialplan hook that rewrites the callerid to "000" if > that invalid callerid comes in. Maybe those phones just choke on > CALLERIDs with empty num or name.... With your test .call file that > reproduces the problem, if you insert a line in your dialplan before the > Dial() happens, that reads > Set(CALLERID(all)=000) > does that help? Does > Set(CALLERID(num)=000) > alone help, does > Set(CALLERID(name)=000) > ? > > BR > Anselm >
Anselm, Thanks for responding. My apologies as I should have mentioned that I have tried several workarounds including the following test scripts I placed on the server: [check_time] ; ------------------------------------- ; Called right after Answer() is called ; ------------------------------------- ; check for default value in sip.conf exten=>s,1,GotoIf($["${CALLERID(name)}" = "UNKNOWN" ]?set_no_callerid,s,1) ; check for null value exten=>s,2,GotoIf($["${CALLERID(name)}" = "" ]?set_no_callerid,s,1) exten=>s,3,GotoIf($["${CALLERID(num)}" = ""]?set_no_callerid,s,1) exten=>s,4,Noop(CallerID: ${CALLERID(num)} ${CALLERID(name)}) exten=>s,5,Set(FAIL_MENU=daytime|TIMEOUT_MENU=daytime) exten=>s,6,GotoIfTime(08:30-17:00,mon-fri,*,*,?daytime_ivr,s,1) exten=>s,7,Goto(after_hours,s,1) [set_no_callerid] exten=>s,1,Set(CALLERID(num)=4105555555) exten=>s,2,Set(CALLERID(name)=UNKNOWN) exten=>s,3,Goto(check_time,s,1) I'll update the firmware on the phones and see if that helps. Thanks again, -- Warm Regards, Lee _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users