Nick Whitaker wrote: > Hi all, > > We have an 8 agent support desk setup with 2 call queues running > Asterisk 1.4.5. Every so often agents will receive a call from the > queue that only rings once not allowing them time to answer. The call > doesn't seem to be dropped, just seems to go to voicemail. The agents > are also mentioning they do not receive the 30 second wrapuptime I have > specified in queues.conf. We're using polycom 501 phones and I'm adding > agents to the queues using Addqueuemember(). I believe I have the call > limits and limitonpeer settings right in sip.conf. The only difference > between the two queues is one has a higher weight. Any suggestions > would be greatly appreciated. > > [our-support-queue] > > musicclass = default > strategy = leastrecent > timeout = 12 > retry = 15 > wrapuptime=30 > weight=0 > autopause=yes > maxlen=0 > joinempty=strict > leavewhenempty=strict > ringinuse=no > context=queue-out > periodic-announce-frequency=60 > announce-holdtime=no > periodic-announce=my-prompt-29 > > Thanks, > Nick > I hate to say it but for any call center (or even PBX) that is not dev or does not absolutely need the functionality in 1.4.x, I would use the latest release of 1.2.x. One very nice function in 1.4 is whisper coaching but I can live without that in place of stability.
I am rolling one server back as we speak. After running for a few hours, the stop now command does nothing. Ctrl-C stops it but I cannot be sure what other bugs are there so it is 1.2.X for me. I will use one box running 1.4 trunk for the purpose of chan_mobile unless that can be back ported to 1.2.x but I am not finding any docs on that. This box will ONLY handle chan_mobile functions with a separate box for SMS (Kannel). If it proves solid enough, maybe I will eliminate the Kannel box. Much less headaches with 1.2.x. Thanks, Steve Totaro _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
