Gregory Machin wrote: > Hi > I Have been asked to setup a virtual call center. the server will be > hosted at the ISP, with the incoming lines for the local telco .. the > calls from the incomming lines will then be forwarded to individual > users directly or to other call centers .. > Any suggestions on web mangment interface for asterisk / call center > .. and needs to be open source .. > > > Gregory Machin > >
How involved is the logic in the routing decisions (skills based, time based, DNIS based, ANI based, (dynamic or static) metrics based of agent or call center performance? Aheeva makes a killer product but far from open source. Other than that, you may have to roll your own. If you are simply just sending calls to any available agent, you could probably get by with most of the GUIs out there (with slight mods). Thanks, Steve _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
