Elliot Finley wrote:
Hello,
I feel like I understand how the dial plan works pretty well with one
exception. It seems like queues are using the stdexen macro to ring
the agents/extensions. Is this normal? Is there anyway to configure
this differently?
Hi Elliot,
The queue will use the dial method in the current (or default) context.
If you want a different dial method for the queue, put the queue in a
new context along with the code for the new dial method.
For example, assuming call centre phones are on extensions 100 through
199 ...
[office]
... regular office dialplan here ...
; Call any extension
exten => _XXX,1,Macro(stdexten,${EXT_${EXTEN}})
[call-centre]
...IVR, etc here ....
; Only call call centre extensions
exten => _1XX,1,macro(ccexten,${EXT_${EXTEN}})
[macro-stdexten]
... handle dialing this way ....
[macro-ccexten]
... handle dialing that way ...
regards,
Drew
--
Drew Gibson
Systems Administrator
OANDA Corporation
416-593-6767 x322
www.oanda.com
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