On Tuesday 18 September 2007 18:43:08 Steve Totaro wrote: > Dovid B wrote: > > I have a client that has an interesting request. He wants to have > > people call in to a conference room and all be able to talk however > > they should not hear each other. There should be admin access to for > > one user to call in and be able to listen in to everyone that is > > talking (they may want this admin to be able to talk to). > > WHAT? I don't get it. What good is a conference if nobody can hear > each other? Is this to spy on offices and other locations with phones > or something?
One such use is to enable agents who spend most of the day repeating themselves to help more than one person at a time. It's like a Queue, where the MOH is the current conversation (but only the agent being heard). Usually this enables people waiting in Queue to hear a possible solution to their problem and they drop off the Queue, with a solution in hand. This saves time with the Agent and it also saves time with some callers, as they get the appropriate solution without having to wait for their turn to talk to the Agent. I haven't seen this solution in use on the telephone, but I have seen the technique used with online chat, and it is very effective. -- Tilghman _______________________________________________ Sign up now for AstriCon 2007! September 25-28th. http://www.astricon.net/ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
