Please ignore last message of mine. I was busy with doing multiple tasks here at work and I falsely thought this was a reply to a mail I sent just a while ago. :P
-----Original Message----- From: Kyriakos [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 20, 2007 5:42 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] How to integrate Asterisk with Avaya Hi, Im not talking about connecting Asterisk with Avaya system. I just mentioned Avaya because on a presentation I've been to, they said that this could be done. I want to do this on Asterisk. I already have a call centre setup with 5 different queues with same weights but it seems that ACD is not taking into consideration how long the call has been waiting in each queue and its randomly choosing queue for next available agent. The result is that some calls might be answered even though they have much shorter waiting time in queue than calls to other queues. I would like to create only one queue and have customers choose using an IVR a call category (Sales, Tech support, accounting, etc.), tag the call with a code or something so asterisk will know what this call is about, send it into queue along with other category calls, and when its time to be sent to the next available agent, it should be sent to an agent marked with the same code that the call is tagged with ie if call is tagged for sales then the available agent with the highest weight for skill "SALES" should answer the calls. This way I make sure I have FIFO for incoming calls. BR KM -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of C F Sent: Tuesday, November 20, 2007 5:23 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] How to integrate Asterisk with Avaya which Avaya system? and what are you trying to add with asterisk? On 11/20/07, Dovid B <[EMAIL PROTECTED]> wrote: > > > > Hello Everyone, > > > > Can someone please point to sources how to integrate Asterisk PBX with > > Avaya..? > > What normalize and expose protocol/API does Avaya support which can be > > use with Asterisk? > > Thanks in advance, > > -C > > What are you trying to do between asterisk and Avaya ? Avaya has software > (forgot the name of it) that allows you to connect to it and set the configs > etc. > > > > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
