It would be nice to add an option of choosing to answer the call with the longest waiting time, or answer randomly, or round robin, etc...
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of BJ Weschke Sent: Wednesday, November 21, 2007 4:35 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] ACD functionality , Skills for agents Kyriakos wrote: > Guys can someone answer how the ACD works when it needs to decide which call > to take next from queues with equal weights? Does it take the call with the > longest period of watiting or does it work randomly? > > Whichever thread from the queue that does its processing first is the one that will get the next available member. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
