Hello All,
I am hoping someone out there can enlighten me on this issue. I am using asterisk 1.4.11. We have a call queue setup, and our agents log into the queue. As long as no one is on the phone the queue works properly. However, when there are agents on the phone, the queue will erratically drop calls to the queue. Any help will be extremely appreciated, and I will provide any conf files you may require. I have included excerpts of the config files I think you may need. Sincerely, Gregory Malsack Incoming line in extensions.conf exten => 8582294,1,answer() exten => 8582294,n,goto(csr|s|1) CSR context in extensions.conf [csr] include => default exten => s,1,answer() exten => s,n,Set(CDR(accountcode)=800) exten => s,n,Queue(802|n|||30) exten => s,n,background(csr) exten => s,n,queue(800) agents listed in users.conf (agent 1111 logs into extension 111 (normally)) [1111] callwaiting = no fullname = Agent 1 hasagent = yes hasdirectory = no hasiax = no hasmanager = no hassip = no hasvoicemail = no host = dynamic mailbox = 1111 secret = 1234 threewaycalling = no registeriax = no registersip = no canreinvite = no nat = no dtmfmode = rfc2833 disallow = all allow = all [111] callwaiting = no fullname = Conference Room hasagent = no hasdirectory = no hasiax = no hasmanager = no hassip = yes hasvoicemail = yes host = dynamic mailbox = 111 secret = 111 threewaycalling = no vmsecret = 111 registeriax = no registersip = yes canreinvite = no nat = no dtmfmode = rfc2833 disallow = all allow = all All directives in agents.conf are remarked out. queues.conf [800] fullname = CSR Agent Queue strategy = rrmemory timeout = 8 wrapuptime = 20 autofill = yes autopause = no maxlen = joinempty = yes leavewhenempty = no reportholdtime = no musicclass = csr member = Agent/1111 member = Agent/1112 member = Agent/1113 member = Agent/1114 member = Agent/1110 member = Agent/1107 member = Agent/1138 member = Agent/1118 member = Agent/1149
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