so, from queues.conf.sample A strategy may be specified. Valid strategies include:
ringall - ring all available channels until one answers (default) roundrobin - take turns ringing each available interface leastrecent - ring interface which was least recently called by this queue fewestcalls - ring the one with fewest completed calls from this queue random - ring random interface matteo Il gio, 2003-12-11 alle 23:34, Derek Barber ha scritto: > That does get both phones ringing, however that is not the solution > problem we are having. We need the queue to work in leastrecent mode. > If there is only one call in the queue only one agent's phone should > ring. However, if there is two calls in the queue then two agent's > phones should ring. Three calls, three phones, etc. The problem we are > having is that if there is two calls in the queue, instead of ringing > two agent phones, it only rings one agent's phone. And thus callers are > sitting in the queue when they don't have to be, because there is an > available agent to take their call, but that agent's phone doesn't ring. > > does that explain things better? > > derek > > On Thu, 2003-12-11 at 14:14, Brancaleoni Matteo wrote: > > strategy=ringall > > in queues.conf > > > > matteo > > > > Il gio, 2003-12-11 alle 23:18, Derek Barber ha scritto: > > > Hello! > > > > > > We are having an interesting problem with the queue. What is happening > > > is that no matter how many agents are logged into the queue, only one > > > phone will ring at one time. So, for example, if we have two agents in > > > the queue and two incoming calls. The first incoming call will ring on > > > one of the agent phones, but the second agent's phone will not ring > > > until the first agent picks up the phone. Both incoming calls are in > > > the queue, I have tested and confirmed that, and both agents are in the > > > queue and available. However, only one phone is able to ring at one > > > time. > > > > > > Has anyone seen this problem or know of any solutions? > > > > > > Thanks, > > > Derek > > > > > > _______________________________________________ > > > Asterisk-Users mailing list > > > [EMAIL PROTECTED] > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users -- Brancaleoni Matteo <[EMAIL PROTECTED]> Espia - Emmegi Srl _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
