I'm limited in what I can say at this point. However it would seem that there was a very productive conversation between the parties and both have strong interest in establishing a positive relationship.
Chagres remains committed to the SIPURA product and I do personally believe they have a very good and solid product. cheers, On Fri, Dec 12, 2003 at 11:20:58AM -0700, John Brown (CV) wrote: > > Hi list, > > Well I really didn't want to see things get to this point, > but Sherman at Sipura along with their President Jan F. > leave me no other choice. > > SIPURA has been provided a letter from our attorney for > Breach of Contract and damages. They have yet to respond. > > A quick background. > > 1. Sherman (SIPURA's Director of Marketing), stated that > we would do a join press release for the Oct VoIP conference > in Long Beach. The day the release was suppose to go out, > he decided not to do it. We had agreed to pay of half of the > cost to get the release out. > > 2. SIPURA and Chagres negotiated a contract, where Chagres was > to provide logistical support for sample sales of the SPA-2000. > This contract was executed by SIPURA's President Jan F. > > One day after the contract was mutually executed, Sherman from > Sipura, stated that instead of having us do the logistical support > they would handle this within the company. > > The following day, I was advised by several ASTERISK list members > that SIPURA had a company listed on their website doing order > processing. They asked if this was the "new company" we where > forming to handle the VoIP hardware. Upon review of both SIPURA's > site and the "other company" it was clear that SIPURA had sourced > this service to another firm, AFTER IT EXECUTED A LEGAL AND BINDING > contract with us. Chagres spent considerable time and money > putting into place the requirements outlined in the contract. Those > efforts are now lost money > > 3. In conversations with SIPURA's President Jan F. he committed to > having product available for us to pickup in Hong Kong on 1-Nov-03. > When we contacted Sherman on 4-Nov to confirm pickup, Sherman would > not commit to the order, pickup or anything else. All he wanted was > for us to pay them the money for the equipment and "then we can talk". > SIPURA's President Jan F. has not returned any further phone calls. > > 4. Sherman had agreed to provide us with leads for 50 some odd different > companies that where looking for SPA-2000 product. When we asked him > again for those leads, he refused to provide them. > > > In general, I beleive that the actions of SIPURA and its managment > team have been less than honorable, they have damaged Chagres and > have hurt our customers. > > Sipura has a simple and clear path to resolve this matter. Honor > the contract they signed with us. > > SIPURA has also further breached their agreement with us by removing > us from their "Partners" page. > > > I remain hopeful that SIPURA ownership and management will see > the honorable course of action and live to the terms of the > contract we executed. Should they decide to continue to ignore > us and our attorney's attemts to communicate we will take legal > action in court. > > > Sipura has a GREAT product, its sad to see that their management > team is willing to breach contracts. > > > To our customers that have pending orders. We have attempted to > source inventory from another location and have not been able > to do that. There for we will be issueing complete refunds for > all SPA-2000 purchases. > > > While we have been difficult to reach in November, I remain > strong in the belief that we will do the right thing by our > customers, and that our ability to service further (starting > today) orders has vastly improved. > > Cheers > John Brown > > > _______________________________________________ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
