Hello users! Recently I read that AgentCallbackLogin is going to be deprecated soon. Wanting to set up a few callback type queues, I set them up as suggested in queues-with-callback-members.txt.
I was able to set the queues up completely this way, however, I'm trying to use Flash Operator Panel (aka AsterNIC) to monitor the agents' login status. FOP monitors their status if I call AddQueueMember with their actual interface (which, by the way, makes more sense to me than logging them in via chan_local), and it even seems to work with Local/[EMAIL PROTECTED] But if I use any context other than "default" here, FOP doesn't recognize that the agent is logged in. (The users' default context isn't even set to default, and it behaves this way even if the users' voicemail context is something else, so I am guessing that is hard-coded in FOP somewhere.) If I log them in from Local/[EMAIL PROTECTED], FOP works and the agents get the calls, but then it's just dialing them directly - there is no way to increment OUTBOUND_GROUP or check the value of GROUP_COUNT. As a result, calls are routinely sent to agents who are already on the phone, which I don't want. Obviously, the next reasonable solution would be to use some other context for the default context, and use [default] instead of [agents] for incrementing OUTBOUND_GROUP and checking GROUP_COUNT, but I'm pretty sure this would break the functionality of AsteriskGUI almost completely, and I'm trying to preserve as much of that as possible. Am I missing something? Is there a way to make all of this work together without modifying some source code? Thanks in advance! Jason Burbage [EMAIL PROTECTED] _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
