In general - /var/log/asterisk/messages and /var/log/asterisk/debug are great places to start.
After that, you can turn up the debugging in /etc/asterisk/logger.conf later, PaulH On Mon, 2008-01-21 at 21:06 +1100, Cameron Hissey wrote: > thankyou both very much for your swift responses and helpful > insight... > > > While my knowledge of administrating Asterisk is fairly decent, i must > say my knowledgebase and ability in troubleshooting it is fairly > lousy... > > > all these wonderful suggestions you have had about turning this log on > here, etc sounds great, but i don't know where to begin on that! how > do you recommend i turn these on or obtain them, else is there a site > you can point me to to save your precious time? > > > as for the network, we have two cisco routers, one is PoE and the > other is standard. we have tried to keep things constant whereby > phones are connected to the PoE and the data devices are connected to > the standard switch, however the cabling was a bit of a rush job and > consequently the PoE has proven unstable on many of the points, with > some of them not even supplying data packets. this has meant i have > had to share a single port for some desks, where the ethernet cable > plugs into the phone and the computer's ethernet connection is routed > through the phone also. > > > The issues that we are having however are not confined to any single > desk; they occur sperratically on all phones and with any number of > call volumes (small business so only max 6 calls at once incl > internal-internal) from 1 through to maximum capacity. I've been told > that it usually happens around the 4 minute mark but i wouldn't hold > him to that... im happy to setup whatever you think is going to fix > this, however unfortunately with having to share network points, i > dont really know how VLANS and segmentation are going to go... > > > > > Thanks so much everyone for your support! > > > > > Sincerely, > > > > > Cameron Hissey > > On Jan 21, 2008 4:13 PM, Paul Hales < [EMAIL PROTECTED]> wrote: > -------- Forwarded Message -------- > From: Paul Hales <[EMAIL PROTECTED]> > Reply-To: Asterisk Users Mailing List - Non-Commercial > Discussion <[email protected]> > To: Asterisk Users Mailing List - Non-Commercial Discussion > <[email protected]> > Subject: Re: [asterisk-users] Large issue - having trouble > diagnosing. > Date: Mon, 21 Jan 2008 15:47:54 +1100 > > > Generally, E1 is pretty rock solid so my guess is more inside > the network. We found an issue at a site a while ago which was > pretty bad (calls cutting off randomly) and we fixed it by > disconnecting the voice and data networks. We could have > troubleshot it properly, but fitting an extra network card in > the server was cheaper and faster. Is there anything ugly in > the logs? If not, you could look at turning o debugging in > logger.conf > . > > later, > > PaulH > > > On Mon, 2008-01-21 at 15:04 +1100, Cameron Hissey wrote: > > Hello, > > > > > > > > > > I am having a lot of trouble with my deployment of Asterisk. I am > > running the PBX-In-a-flash turnkey of Asterisk and ever since > > deployment I have had many different problems. I have managed to get > > all issues sorted out as I go along, until this one that randomly > > began last week. > > > > > > We are using Grandstream GXP 2000 Handsets in the office, and at > > TE110P card to interface to our ISDN OnRamp10 connection (10 > Channels > > of PRI). > > > > > > The problem arising seems to happen roughly 4minutes into a call. > > Basically all of a sudden the caller just starts to no longer be > > understood (sounds like morse code, only milliseconds of voice > packets > > getting through in either direction). naturally this could be a > number > > of non-asterisk related things such as a carrier fault, bad network > > wiring (even more possible as we are using PoE), even badly > configured > > QoS. However things being as they are my boss has taken it upon > > himself to absolve himself of any possible blame for any system that > > he manages (everything but the asterisk box) and lumped it all on me > > in such a way that its basically my job if i cannot get this > working. > > With all of this, i need to do everything i can to rule out the > > Asterisk box, so i can go back to him with confidence and clear > > asterisk of any wrongdoing. > > > > > > Has anyone here ever heard of this sort of problem, and if so did > you > > find a solution? If not, what steps would you recommend i take to > > diagnose the issue and rectify it as quickly as possible? > > > > > > Thankyou very much, > > > > > > Cameron Hissey > > _______________________________________________ > > -- Bandwidth and Colocation Provided by http://www.api-digital.com > -- > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ -- Bandwidth > and Colocation Provided by http://www.api-digital.com -- > asterisk-users mailing list To UNSUBSCRIBE or update options > visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
