You create three queues: queue A has only agent A, queue B only agent B, and queue C only agent C. You call the firts queue witha timeout of 120 seconds; if call timed out, you call queue B with a timeout of 120 seconds and so on. One note: this does not sound great from a service-level point of view :-) l.
On Mon, 04 Feb 2008 06:13:17 +0100, Kev S <[EMAIL PROTECTED]> wrote: > Hi all > > Just trying to set up a queue and wondering if this is possible. > > We have 3 agents, One of them is sort of the first point of contact > > What i am looking to do is > > 1. Someone rings the queue. > > 2. It rings Agent A.. If Agent A is on the phone then put them on hold > for 120 seconds, and if Agent A gets off the phone within those 120 > seconds, put the call to them. > > 3. If 120 seconds expires, then call agent B, if B rings out, Call agent > C > > So all i need is for the call to wait 120 seconds for agent A to get off > the phone. Then progress the call if they dont. > > Is this possible? If so, any pointers? > > Cheers > - Kev > -- Loway Research - Home of QueueMetrics http://queuemetrics.com _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
