Sipsak is a lot of fun... :) PaulH
On Wed, 2008-03-05 at 19:18 -0500, Matt Florell wrote: > I have done integrations with sipsak to do this with Snom phones as well: > http://sipsak.org/ > > MATT--- > > On 3/5/08, Paul Hales <[EMAIL PROTECTED]> wrote: > > > > And we found (recently) that if you send the right http packet to a snom > > phone you can make the screen say "Agent 155" rather than the extension > > number. :) > > > > PaulH > > > > > > > > On Wed, 2008-03-05 at 17:27 -0500, Matt Florell wrote: > > > Hello, > > > > > > I have many clients(from 10 to 300 seats) running VICIDIAL for call > > > centers, both inbound and outbound(and blended). > > > > > > I also have acouple clients that have over 100 agents using Asterisk > > > Queues for inbound only. One of them wrote a little web page that > > > integrated with their timeclock application that logs the agents in on > > > Asterisk when they clock into the system. > > > > > > MATT--- > > > > > > On 3/5/08, Kev S <[EMAIL PROTECTED]> wrote: > > > > I was going to ask the same thing today as i am looking for better and > > more > > > > efficient ways to run a call centre using asterisk! > > > > > > > > Look forward to some responses. > > > > > > > > Kev > > > > > > > > > > > > -----Original Message----- > > > > From: [EMAIL PROTECTED] > > > > [mailto:[EMAIL PROTECTED] On Behalf Of Ade Vickers > > > > Sent: Thursday, 6 March 2008 8:27 AM > > > > To: 'Asterisk Users Mailing List - Non-Commercial Discussion' > > > > Subject: [asterisk-users] Asterisk in the call center - how do you do > > it? > > > > > > > > Hi folks, > > > > > > > > If you are running a call centre (large or small) using Asterisk, I'd > > be > > > > interested to know how you log your agents in & out: > > > > > > > > E.g. > > > > > > > > - Do you use AgentLogin (to force calls onto the agents, perhaps)? > > > > - Do you still use AgentCallbackLogin? > > > > - If you use AddQueueMember, are you > > > > - running it through the agent's phones (i.e. in the dialplan)? > > > > - through a manager interface & some software (homebrew or > > otherwise)? > > > > - Do you allow agent hot-desking? > > > > - if so, how do you determine which agent is logged in at which > > desk at > > > > what time? > > > > - how do you deal with authentication, or don't you bother? > > > > > > > > It'd also be useful if you could tell me what version of Asterisk > > you're > > > > using. > > > > > > > > And, finally, a pure fishing expedition: > > > > > > > > - What kind of reporting (if any) do you currently get out of the > > Asterisk, > > > > and are you happy with it? > > > > > > > > The reason I'm asking this stuff is because since 2003 I've been > > working on > > > > an ACD reporting product for Nortel Meridians (and, more recently, > > Avaya and > > > > Cisco systems, although that's all early days); and I'm thinking that > > as > > > > Asterisk gains a toe-hold in the call centre market, there maybe a > > market > > > > for this reporting tool for Asterisk users too. The only downside is > > I just > > > > know that my client (who owns the IPR) will never allow the s/w to be > > > > opensourced, or even available for free :( But I guess I shouldn't be > > too > > > > unhappy, as it puts the bread & butter on my table too... > > > > > > > > All the above said - I should add that I'm a complete convert to > > Asterisk, & > > > > use it daily (albeit at a fairly low & simplistic level), e.g. I've > > only > > > > just got around to using a queue on my main POTS line, so I can login > > at any > > > > of the 4 Asterisk boxes I use around Europe, without having horridly > > > > complicated dialplans... > > > > > > > > Many thanks in advance for any responses, > > > > Ade. > > > > > > > > No virus found in this outgoing message. > > > > Checked by AVG Free Edition. > > > > Version: 7.5.516 / Virus Database: 269.21.4/1312 - Release Date: > > 04/03/2008 > > > > 21:46 > > > > > > > > > > > > > > > > > > > > _______________________________________________ > > > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > > > > > > > asterisk-users mailing list > > > > To UNSUBSCRIBE or update options visit: > > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > > > > > > > > > > -- > > > > This message has been scanned for viruses and > > > > dangerous content by Mail Call antivirus software, and is > > > > believed to be clean. > > > > > > > > > > > > > > > > _______________________________________________ > > > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > > > > > > > asterisk-users mailing list > > > > To UNSUBSCRIBE or update options visit: > > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > > > > _______________________________________________ > > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > > > > > asterisk-users mailing list > > > To UNSUBSCRIBE or update options visit: > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > _______________________________________________ > > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > > > asterisk-users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
