>We have a customer service queue which works great. The members are hard
>coded (member => SIP/1000), etc. However, we have a special need. If the
>queue becomes busy, we would like to be able to dial an extension and
>grab only the next caller in the queue. We don't want to log in as an
>agent, since that would add another step (logging in/logging out). I saw
>there was a Pickup() command, but I'm not sure if this will work with
>queues.
I have a "reverse transfer" module I wrote. I could probably adapt this for
queues without too much work.
Thoughts?
Justin
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