James Finstrom wrote: > Anyone have the telemarketer torture prompts? I would seriously like to revive this.....
I created a simple "hold forever" loop, thus: [tele_loop] exten => s,1,Answer() exten => s,2,Set(DEVSTATE(Custom:telepark)=INUSE) exten => s,3,WaitMusicOnHold(15) exten => s,4,Wait(1) exten => s,5,Playback(pls-hold-while-try) exten => s,6,Wait(0.25) exten => s,7,Goto,3 exten => h,1,Set(DEVSTATE(Custom:telepark)=NOT_INUSE) exten => h,n,Hangup() ; If anything goes wrong, quit the loop exten => i,1,Set(DEVSTATE(Custom:telepark)=NOT_INUSE) exten => i,n,Hangup() When I get a call from a telemarketer, I either manually dump them into the loop (via an extension defined elsewhere) , or I can drop them into it using CLID. This plays music for 15 seconds, then asks them to wait while we try to put you through, repeat... The 1 second gap between the music ending & the announcement beginning is designed to make them think someone's answered. I may need to tune it up to 2 seconds, I'm not sure yet. The devstate Custom:telepark is used so I can monitor if someone's in the loop using a lamp on my phone :) It's not perfect: the loop can hold an indefinite number of calls, but the lamp goes out when the first one exits. Mind you, having the lamp causes its own problems: I tend to find that instead of getting on with my work (which was the plan), I end up timing how long they wait until they give up (record: approx. 18 minutes) instead. So maybe I need to make Asterisk put some tracking information into a database, so I can just run a report at the end of each day :-) Cheers, Ade. (PS: The pls-hold-while-try is either a standard Asterisk sound, or comes with the Asterisk-Addons package, I forget which.) (PPS: I use Asterisk 1.4 with the DEVSTATE patch applied) No virus found in this outgoing message. Checked by AVG. Version: 7.5.519 / Virus Database: 269.21.7/1328 - Release Date: 13/03/2008 11:31 _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
