Hello
I assume it's possible to do this with Asterisk: To train a new
worker who works remotely, I'd like to have him listen in on support
calls so that he gets to learn the kind of problems that come in, and
how they're solved.
When a call comes in and the support person thinks it's worthy to have
the trainee be part of it, he will ring the trainee so he can join the
call.
>From what I read, there seems to be two ways to do this:
- either create a conference call, in which case the customer knows
that a third party is part of the call
- or have the trainee listen in on the conversation, unbeknownst to
the customer
Does someone use Asterisk for this purpose, and could tell me what the
best solution is, and how to set things up?
Thank you.
_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
