For a receptionist, you generally want to go with a quality phone since
they're going to be the heaviest user of the phone system in the
building. (Inbound/outbound call agents may take/make more calls, but
their requirements are far more simple than the complex call juggling a
receptionist can do)
Go with the Polycom 601/650 with attendant consoles - the fact that the
display is LED and is automatically updated whenever the directory
changes is going to be a big plus here, and the sound quality of the
Polycoms outperform anything else on the market.
The only drawback is that IIRC the directory will have to be configured
through an XML file - the web interface will allow you to add entries,
however I have a sneaking suspicion that you /can't/ configure BLF
through the web interface.
Faraz R. Khan wrote:
One of our clients is using a Grandstream GXP2000 with an attendant
console. We have used the same phone with past clients successfully
however this particular operator processes around 200 calls a hours and
the GXP2000 for sure does not like the quick line shuffling and call
volume. We get the following problems randomly:
1. menu stops working
2. transfer key stops working
3. Line 1 LED gets stuck
4. Voice 'gaps' (blackouts) for 4-5 seconds
5. The phone also completely locks up regularly
6. ping response goes from 8ms to 3000ms (after which the phone locks
up)
Wondering which operator phone would work best. I have the following
choices:
1. Linksys SPA 932/962 with attendant console
2. Polycom 601/650 with attendant console
I cant confirm online whether the BLF functionality will work with
Asterisk 1.2.26. Is somebody using either of these phones in a high
volume environment successfully?
Thank you.
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