On Friday 11 April 2008 12:57:17 Rajkumar S wrote: > I am using asterisk 1.4.19, my requirement is to find out which agents > were ringed by the queue when a call is abandoned (or connected) in a > call center. While this information is available in parts in > queue_logs and cdr, there is no way to correlate this information. For > example this is the queue_log entries for a call that was abandoned > > 1207935049|1207935049.6|queue|NONE|ENTERQUEUE||_0_0000 > 1207935060|1207935049.6|queue|Agent/3501|RINGNOANSWER|10000 > 1207935078|1207935049.6|queue|Agent/3501|RINGNOANSWER|10000 > 1207935090|1207935049.6|queue|Agent/3501|RINGNOANSWER|10000 > 1207935093|1207935049.6|queue|NONE|ABANDON|1|1|44 > > and cdr during this time: > > "","3501","5501","sip","""3501"" > <3501>","Local/[EMAIL > PROTECTED],2","SIP/5501-082495a8","Dial","SIP/5501","2008 >-04-11 17:30:49",,"2008-04-11 17:31:00",11,0,"NO > ANSWER","DOCUMENTATION","1207935049.8","" > "","3501","5501","sip","""3501"" > <3501>","Local/[EMAIL > PROTECTED],2","SIP/5501-0824b5f8","Dial","SIP/5501","2008 >-04-11 17:31:08",,"2008-04-11 17:31:18",10,0,"NO > ANSWER","DOCUMENTATION","1207935068.11","" > "","3501","5501","sip","""3501"" > <3501>","Local/[EMAIL > PROTECTED],2","SIP/5501-0824b5f8","Dial","SIP/5501","2008 >-04-11 17:31:19",,"2008-04-11 17:31:30",11,0,"NO > ANSWER","DOCUMENTATION","1207935079.14","" > "","3501","5501","sip","""3501"" > <3501>","Local/[EMAIL > PROTECTED],2","SIP/5501-0824b5f8","Dial","SIP/5501","2008 >-04-11 17:31:31",,"2008-04-11 17:31:33",2,0,"NO > ANSWER","DOCUMENTATION","1207935091.17","" > > there are no common fields in both logs to correlate them.
Actually, there are. Check the second field in the queue log and the second-to-last field in the CDR. This is the uniqueid field, and it's present in both. > Also > missing in the cdr is the entry for the call coming in. ie record if > the call from the customer to the callcenter. This entry is present > when the call is completed. Just wondering how others are dealing with > this requirement and if missing cdr entry is a bug? Check your settings in cdr.conf. Logging unanswered calls is an option available to the PBX administrator. -- Tilghman _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users