Hello everyone.
I got a little problem in here: I want to set up a queue so that if anything of
these happens:
a) No agents logged in
b) All agents busy
Then the user gets diverted somewhere. I used this (for testing purposes only,
of course):
exten => 7080,1,Answer()
exten => 7080,n,Queue(teste)
exten => 7080,n,Goto(${QUEUESTATUS})
exten => 7080,n(ERROR),NoOp(${QUEUESTATUS})
exten => 7080,n,Hangup()
exten => 7080,n(LEAVEEMPTY),Goto(ERROR)
exten => 7080,n(TIMEOUT),Goto(ERROR)
exten => 7080,n(JOINUNAVAIL),Goto(ERROR)
exten => 7080,n(LEAVEUNAVAIL),Goto(ERROR)
exten => 7080,n(JOINEMPTY),Goto(ERROR)
exten => 7080,n(TIMEOUT),Goto(ERROR)
exten => *210,1,AddQueueMember(teste,SIP/${CALLERID(num)})
exten => *210,n,UserEvent(RefreshQueue)
exten => *210,n,Playback(agent-loginok)
exten => *220,1,RemoveQueueMember(teste,SIP/${CALLERID(num)})
exten => *220,n,UserEvent(RefreshQueue)
exten => *220,n,Playback(agent-loggedoff)
In queues.conf:
[teste]
strategy=roundrobin
music=default
timeout=10
retry=0
maxlen=1
ringinuse=no
leavewhenempty=strict
joinempty=strict
Then I have those scenarios:
a) There is no agents logged in, a call tries to enter the queue, the
${QUEUESTATUS} variable is set to LEAVEEMPTY and the call is disconnected.
Everything fine in here.
b) There is only one agent logged in, he's in a call (InUse), the call enters
the queue and stays there. I would like the call NOT to enter the queue and the
${QUEUESTATUS} variable to be set to something different.
Am I missing something or it's just not possible? I'm using SIP phones for the
agents and Asterisk 1.4.15.
Att
Vinícius Fontes
Desenvolvimento
Canall Tecnologia em Comunicações Ltda.
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