On Thu, May 8, 2008 at 11:25 AM, Lee, John (Sydney) <[EMAIL PROTECTED]> wrote: > I have this simple queue for the reception set up such that the console > queue has only one agent. > I checked the number in the queue and if there is someone there, I play > back a "busy & please be patient" message and then join the call to the > queue. > > If there is no one in the queue, the caller will go directly into the > queue and the receptionist phone will ring. This looks fine but while > the call is waiting for the receptionist to pick it up, the caller will > actually hear Music on Hold instead of just ring ring ring. This is > undesirable. > > exten => > 7100,n(rcl_off_opn),Set(rcv_que_num=${QUEUE_WAITING_COUNT(console)}) > exten => 7100,n,GotoIf($[${rcv_que_num} = 0]?rcl_que_jon:) > exten => 7100,n,Playback(rc-busy) > exten => 7100,n(rcl_que_jon),Queue(console) > exten => 7100,n,Wait(2) > exten => 7100,n,HangUp()
Queue(console,r) would do what you want, but so you would need to have two entry points to queue. Regards, Atis > > So, the issue is MOH is good for the 2nd and subsequent callers but not > for the first caller who should just hear ring ring ring until the > receptionist picks up the call. > > Any thoughts? > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- Atis Lezdins, VoIP Project Manager / Developer, [EMAIL PROTECTED] Skype: atis.lezdins Cell Phone: +371 28806004 Cell Phone: +1 800 7300689 Work phone: +1 800 7502835 _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users