I don't know if there is something like that prebuilt. But is seems to be quite easy. Push the call events in the database, let a cron run ever minute and create a .call file for evry call thet is due.
The alternative is to not use a database and create a .call file with a future date/time. Afaik asterisk processes only callfiles with a past date/time. In the call context ask the callee to press a digit to be sure he is human (press one to be connected to one of our agents) and then - as you said - drop him in a cue. Christian
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